Original design, hand-woven natural stone beads2

Returns/Exchanges

roselessrose is committed to providing you with high-quality products and excellent customer service. Please review the following return and exchange policy.

Start your return/exchange here

1. Processing Time

We strive to respond to all after-sales inquiries within 24 hours. Refunds will be processed within 5-8 business days of receiving the returned goods.

2. Return and Exchange Period

We offer a 30-day return and exchange policy from the date of delivery.

3. Return and Exchange Policy

For the US and EU:

- Product quality issues: (e.g., damage, defect, receiving the wrong item) We cover all return or exchange shipping costs. If you choose an exchange, we will resend the correct or replacement item free of charge.

- Non-quality issues: (e.g., dislike, size issue, style mismatch) You can return or exchange within 30 days. We cover all return or exchange shipping costs. (Confirmation Required)

For Other Countries:

- Product Quality Issues: (e.g., damage, defect, receiving the wrong item) We cover all return or exchange shipping costs. If you choose an exchange, we will resend the correct or replacement item free of charge.

- Non-Quality Issues: (e.g., dislike, size issue, style mismatch) You can return or exchange items within 30 days. However, you will need to bear the international shipping costs to our US/China return warehouse. (Confirmation Required)

- We are actively optimizing our local return solutions for other countries.

4. Return Policy

To ensure a smooth refund process, please ensure the returned item meets the following conditions:

- Original packaging intact (including dust bag, gift box, and labels)

- All product labels and tags are intact and attached

- No signs of use (no scratches, stains, or alterations)

- Note: Returns that affect resale value are not eligible for refunds. Thank you for your understanding.

5. Warranty

- Warranty Period: 12 months

- Warranty Policy: Free repair service within 12 months. If the problem is caused by a product defect, we will cover the shipping costs; otherwise, the customer will be responsible for round-trip shipping costs.

- Lifetime Replacement: Some parts are eligible for free lifetime replacement. (Requires confirmation)

- Beyond 12 months: All repair costs and return shipping costs are borne by the customer.

1.Logistics and Delivery

International Shipping:

We offer worldwide international shipping. roselessrose offers free shipping on orders over $100 worldwide; orders under $100 incur a $30 shipping fee.

Shipping Time:

After receiving your order, our warehouse team will process it within one business day. However, some bags may need to be sourced from different warehouses. Due to international shipping distance regulations, please allow us a maximum of 72 hours to ship. (Except for pre-sale items)

International Delivery Time:

No matter where you are, we strive to deliver your desired bag quickly. Therefore, we cooperate with various logistics companies. The approximate delivery times for different logistics companies are as follows:

Regions	Delivery time
United States	Delivery to the continental United States typically takes 8-12 business days. Delivery to Alaska, Hawaii, and U.S. overseas territories (Guam, Puerto Rico, American Samoa, Northern Mariana Islands) may take longer due to carrier arrangements and customs procedures.
Canada	Delivery typically takes 8-12 business days.
Latin America	Delivery typically takes 8-12 business days.
Europe	Delivery typically takes 5-12 business days.
Oceania	Delivery typically takes 8-10 business days.
East Asia (excluding China)	Delivery typically takes 3-7 business days.
Middle East	Delivery typically takes 6-8 business days.

 

International Customs Duties and Taxes:

Customs duties and related fees are borne by the recipient. Customs duties and fees for international orders vary depending on the country and order amount, and the specific amount depends on the destination country's tax rate and valuation method.

Tracking Number:

After placing your order, you will receive an email confirmation containing your order number. Once your order is ready to ship, the tracking number will be sent via another email. Please wait at least 12 hours before checking the tracking status for updates.

Delayed Delivery:

In the event of delayed delivery, roselessrose will do its best to assist you in receiving your package as quickly as possible. However, delays caused by the courier company or customs clearance delays will also be addressed.

Lost Package:

For delivery or tracking number issues, the quickest solution is to contact the logistics company directly. Sometimes carriers will mark packages as "delivered" in advance or require you to provide additional information to complete the delivery.

Shipping Fee Information:

roselessrose offers free shipping on orders over $100 worldwide. Orders under $100 incur a $30 shipping fee.

If you are unable to resolve the issue with the logistics company, please contact customerservice@roselessrose.com via email, and we will assist you!